1. Introduction

Joy Brothers ("we", "us", "our") values your privacy. This Privacy Policy describes how we collect, use, store and safeguard the personal information you provide when using our website (joybrothers.in), visiting our store, or interacting with our services.

2. Information We Collect

We may collect the following information:

• Personal Identification: Name, phone number, email address, billing/delivery address.
• Order Information: Purchased products, service bookings, payments.
• Technical Data: IP address, browser type, device information, usage patterns.
• Communication Data: Messages, inquiries or WhatsApp communications.

3. How We Use Your Information

Your information may be used to:

• Process orders and deliver products or services.
• Provide customer support.
• Send updates on orders, services or promotional offers.
• Improve our website and service quality.
• Maintain security and prevent fraudulent activity.

4. Sharing of Information

We do not sell or trade your personal information. We may share data only in these situations:

• With delivery partners for shipping orders.
• With service technicians for installation/maintenance.
• When required by law, court order or government request.

5. Data Protection & Security

We implement industry‑standard technical and administrative safeguards to protect your information from unauthorized access, misuse, loss or alteration.

6. Cookies & Tracking

Our website may use cookies to enhance browsing, analyze usage and improve site performance. You may disable cookies through your browser settings.

7. Your Rights

You have the right to:

• Request access to your personal data.
• Request corrections to inaccurate information.
• Request deletion of your data, subject to legal limitations.
• Opt‑out of promotional messages at any time.

8. Data Retention

We store your data only as long as necessary for order processing, legal obligations or ongoing customer service.

9. Third‑Party Links

Our website may contain external links. We are not responsible for the privacy practices or content of third‑party websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

11. Contact Information

If you have questions regarding this Privacy Policy or your data, please contact us:

Joy Brothers
Choorapuzha Tower, Near Dhanwanthiri, Pala Road, Thodupuzha
Phone: 04862 227806 / 94473 12329
Email: info@joybrothers.in