1. Introduction

Welcome to Joy Brothers. By accessing or using our website (joybrothers.in) or purchasing goods or services, you agree to these Terms in full. If you disagree with any part of these Terms, do not use our services.

2. Definitions

• Customer - you, the person or business using the Website or buying Products/Services.
• Goods / Products - appliances and items listed for sale.
• Services - installation, maintenance, delivery or related services.
• Website - joybrothers.in and its pages, features and tools.
• Order - your request to buy Goods or Services.

3. Use of Website & Accounts

You must use the Website lawfully and keep any account information accurate and secure. You are responsible for activity under your account.

4. Orders, Pricing & Payment

All orders are subject to acceptance by Joy Brothers. We may refuse or cancel orders (e.g. out-of-stock, pricing error). Prices and availability may change without notice. Accepted payment methods will be shown at checkout; you agree to pay all charges associated with your order.

5. Delivery & Installation

We will attempt to deliver and install items at the address you provide. Delivery times are estimated and not guaranteed. You must ensure the delivery address is accessible and meets installation requirements; additional costs from restricted access or missing prerequisites may be billed to you.

6. Warranty, Returns & Refunds

Products may include manufacturer warranties. Our Returns & Refunds Policy provides details on eligibility and procedure. We are not liable for damage from misuse, unauthorised modifications, acts of God, or incorrect installation if not performed by Joy Brothers.

7. Intellectual Property

All content on the Website is owned by Joy Brothers or its licensors. You may not copy, distribute or use content for commercial purposes without written permission.

8. User Conduct

You agree not to use the Website for illegal or harmful activities, attempt to access restricted areas, or transmit harmful or infringing content.

9. Limitation of Liability

To the fullest extent permitted by law, Joy Brothers and its affiliates will not be liable for indirect, incidental, special, consequential or punitive damages arising from your use of the Website or purchase of Goods/Services. Our total liability will not exceed the amount you paid for the relevant order.

10. Indemnification

You agree to indemnify and hold Joy Brothers, its officers and agents harmless from any claims, losses, liabilities, damages, and expenses arising from your breach of these Terms or your use of the Website.

11. Data Protection & Privacy

We collect and process personal data as described in our Privacy Policy. By using our Website you consent to that collection and processing.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts in Kerala.

13. Amendments

We may update these Terms at any time. Updated Terms will be posted on this page with a new "Last updated" date. Continued use of the Website after changes constitutes acceptance of the amended Terms.

14. Contact Information

If you have questions about these Terms, please contact us:

Joy Brothers
Choorapuzha Tower, Near Dhanwanthiri, Pala Road, Thodupuzha
Phone: 04862 227806 / 94473 12329
Email: info@joybrothers.in